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ParentPay Setup Guides & FAQ


When can I log in to my account?

Once you have received your activation letter from school with your activation login details you’ll be able to activate your account and start making payments.


How do I activate my account?

To create a new account, you will need to have the account activation letter provided by your school to hand. You will also need to be able to access your email as your email address will become your new username and is used for the verification process.
If you have lost your activation letter or not yet received it, please contact your school.

Please note, if you have previously had a ParentPay account you should attempt to login to this account and follow the add a child process, rather than creating a new one. 

  1. Navigate to www.parentpay.com
  2. Select Login at the top right corner of the screen
  3. Enter the username and password (activation codes) provided in your account activation letter and select Login 
  4. Complete the activation as detailed on the screen.

You can now log in to your account.

 I have received an activation letter, however my email address has already been used on ParentPay.  What should I do?

If the email has already been used it is likely that this is an historical account.  Assuming you still have access to the email address you wish to use, you can either log in if you remember your old password or use the Forgotten password link on the login page in order to reset it.

  1. Navigate to www.parentpay.com
  2. Select Login at the top right hand corner of the screen
  3. Log in to your existing account using your email address (if you cannot remember the password, select the forgotten password link and follow the instructions)

If you wish to add a child to this account using the information from an activation letter you can now do so:

  1. From the top right hand corner select Add a Child (this will re-activate an account if it has been archived)
  2. Enter the username and password issued by the new school in the activation letter provided. This will add your child to this account.

Payer Guidance

Payer guidance – How to pay for items? 

Payer guidance – How to top up your account and then pay for items

Payer guidance – How to view payment history

Payer guidance – How to add a child to your account

Payer guidance – How to view and update your childs details

Payer guidance – How to update your username or password

Payer guidance – How to update your profile settings

Payer guidance – How to set up email and text alerts

Payer guidance – How to make a withdrawal from your account